Privacy policy

Who is responsible

Contact for data matters: hi@benailed.ai.

What data we collect and why

Calculator form: the business type, the tasks you select, your team size, and your name, phone number and email address. We use them to review your case and contact you about a diagnosis. Legal basis: your consent.

Booking a diagnosis: the booking tool collects the name, email and time you choose. If you book from the calculator result, your name and email are passed to it so you do not have to type them again. We use them to hold the call. Legal basis: steps prior to a contract, at your request.

WhatsApp: if you write to us, we see your number and your message. We use them to answer you. Legal basis: your request.

Technical data: our hosting provider keeps standard server logs (IP address, date, pages requested) for security, for a limited time. Legal basis: legitimate interest in keeping the site secure.

Analytics, only if you accept analytics cookies: Google Analytics 4 records how the site is used (pages viewed, how you arrived, approximate location at country or city level, device and browser type, and clicks on our buttons). It never receives your name, email or phone number. We use it to improve the site. Legal basis: your consent, which you can withdraw at any time from "Cookie settings" at the bottom of every page.

Advertising, only if you accept advertising cookies: Google Ads and the Meta pixel measure which of our ads lead to a visit or a contact request, and let us show our ads to people who have visited this site. They receive technical identifiers and the pages and buttons you use, never your name, email or phone number. Legal basis: your consent, which you can withdraw at any time from "Cookie settings".

What we do not do

We do not sell your data. We only use analytics and advertising cookies (Google and Meta) if you accept them.

Who else sees your data

Hosting: IONOS SE (Germany, EU).

Booking: Calendly (Calendly LLC, United States), linked from our "free diagnosis" buttons, under its own privacy policy.

Lead storage and email: Google (Google Ireland Limited), where we keep the calculator requests and send our replies.

Messaging: WhatsApp (Meta Platforms Ireland), if you choose to write to us there.

Analytics: Google Analytics (Google Ireland Limited), acting as our data processor, only if you accept analytics cookies. Google LLC, in the United States, may access this data; that transfer is covered by the EU-US Data Privacy Framework, under which Google LLC is certified, and by standard contractual clauses.

Advertising: Google Ads (Google Ireland Limited), for advertising measurement and remarketing, only if you accept advertising cookies. The same transfer safeguards apply.

Advertising: Meta (Meta Platforms Ireland Limited), through the Meta pixel, for advertising measurement, only if you accept advertising cookies. Meta Platforms, Inc., in the United States, may access this data under the EU-US Data Privacy Framework and standard contractual clauses.

We only share what each service needs to do its job. Where a provider is outside the EU, it operates under standard contractual clauses or an adequacy decision.

How long we keep it

Email and calculator data: until you ask us to delete it or 12 months after our last contact, whichever comes first. Data related to a contract: for as long as the law requires.

Analytics data: 14 months, after which Google deletes it automatically.

Advertising data: it is kept by Google and Meta under their own retention periods. The Meta cookie _fbp lasts 3 months.

Your rights

You can ask us to access, correct, delete or limit the use of your data, to receive it in a portable format, or object to its processing. Write to hi@benailed.ai. If you are not satisfied, you can complain to the Spanish Data Protection Agency (aepd.es).